My store has had a violation for 3 months

Tariq Alkhamri · 2026-10-20T10:48:44.612Z

Hi everyone. My store got a violation early in my business, and I was blocked from opening the store on the Mahally channel or the Mahally app. For about 3 months now I’ve been chasing customer service with messages and tickets. Every 3 or 4 agents told me they’d escalated my request, and more than a week would pass, then the next agent would say my request was escalated, and the third would repeat the same thing. About a month passed and I started calling them. Same story. The last agent said the violation had been removed. In reality nothing happened, and I’m still stuck. What’s the final solution? Please help, I can’t even update my store identity.