Experiences

A bad experience, unfortunately

أسماء · 2026-05-24T08:34:49.579Z

Hi everyone. We currently have a problem that neither Salla nor the app developer has solved, unfortunately! We subscribed to the Cartat app for two years. There was an offer: subscribe for one year and get the second year free. We subscribed on 28/12/2024, and after the first year ended, Cartat canceled the subscription and the account was suspended automatically. Because we were busy with year-end work, we didn’t notice the subscription was for two years. Four months later, we noticed on the Salla platform that the subscription was active! When we contacted Cartat support, they said we’d be compensated with 3 extra months, and the app was reactivated. But here’s the problem, the lack of credibility!!!! The subscription date was never corrected, and all my messages after that were ignored with no reply!!! So 4 months of the subscription are lost!! Not to mention the promised compensation!!! I contacted Salla support and this was their reply: “Dear merchant, thank you for waiting. We’d like to let you know that your case has been escalated to the relevant team and is currently under review. You’ll be notified once it’s fully resolved. We appreciate your patience and wish you profitable trading and a happy day ✨” That was 4 days ago, with no reply or response at all!!!! Unfortunately, this shows neglect of customers’ money and exploiting them with fake offers!!!!