إدارة-الطلبات

Wasting time and money on fake orders, customers asking “where’s my order?”, and abandoned carts that never come back? Nahel is one app for Salla stores that does all of this for you automatically: It confirms cash-on-delivery orders before you ship, and the status updates in your store onRead more..

I want to change my store image, please help.

Many big stores let customers follow their product’s shipping. This small addition greatly reduces cancellations after payment and keeps customers looking forward to their order. Salla now offers this in the best way: as soon as a customer’s order is complete, a shipment tracking link isRead more..

The invoice is the cornerstone of any business transaction. Salla takes the work of designing, filling in, and sending invoices off your hands. As soon as a customer orders, their invoice is emailed to them, with all the order details: date, order number, your store name, order total, andRead more..

Flexibility in making changes matters to us at Salla, so you can now cancel the shipping waybill on an order without having to cancel the order itself: 1. From the side menu in your store dashboard, choose (Orders). 2. Choose the order whose waybill you want to cancel. 3. Below theRead more..

Free shipping is one of the strongest sales drivers. With this new feature, you can set an amount at which shipping becomes free, or offer free shipping with no conditions to your city or to cities and countries you choose. If you set a minimum amount, customers see a progress bar in theirRead more..

Your customers can now buy an order as a gift and send it to someone else. As a merchant, you can easily see both the recipient’s and the buyer’s details on the order page.

Your warehouse team can now find product details in warehouse systems faster with the order picking list. To get the most from this feature, enter the SKU as it appears in your warehouse system in the product’s advanced options. To open the picking list, go to the order page and clickRead more..

For orders from social media or messaging apps that you enter manually, you can now get a dedicated link the buyer can use to complete payment.

The order log is a new feature that lets store staff leave comments for each other about an order’s status. To write a comment: 1. From the side menu in your store dashboard, choose (Orders). 2. Click the order. 3. Below the products, click (Add comment) in the (Order log) section.

Order tags make it easy to manage your store’s orders by grouping similar orders under a specific tag so you can sort, categorize, and filter them. Steps to add tags to an order: 1. From the dashboard side menu, click (Orders). 2. Click the order you want to tag. 3. In the first section,Read more..

Save time and effort by easily reviewing every online payment for each customer, including: Transaction date Cart number Order number Amount Payment gateway Transaction status (New, Pending, Confirmed, Payment failed), with any recorded note shown for “Payment failed” You can look upRead more..

Updating order statuses with an Excel file lets you update many orders at once instead of one by one, so you manage your orders in less time and with less effort. Steps to update order statuses by importing an Excel file: Step 1: Export orders to an Excel file 1. On the Orders page, clickRead more..

We’ve improved the coupons page to match Salla merchants’ needs, giving you more control over your coupons and how they’re displayed. The improvements include: Coupon status Searching and filtering coupons Exporting coupon statistics Marketing coupon details Let’s explore them: CouponRead more..

Does your store sell beyond local borders, and do international shipping companies struggle with customer addresses? We’ve solved this: When the customer’s country differs from the store’s country, the customer must enter their shipping address details in English. This also applies toRead more..

Mahally by Salla is one of Salla's sales channels for merchants: an app that makes it easy for you to show your products to hundreds of thousands of potential customers in one place. For shoppers, it offers search by product name or category across millions of products, easy buying in justRead more..

People often visit and browse your store, maybe pick some products and put them in their cart, without completing the order. We always recommend making practical use of these visits and abandoned carts, so we've brought together everything you need to turn abandoned carts into orders inRead more..

In partnership with Tamara, we've added support for the Kuwaiti dinar and UAE dirham in Tamara's buy-now-pay-later service, giving you the chance to target a new segment of customers and grow your sales with them! Benefits of multi-currency payment with Tamara: Offer buy now, pay later toRead more..

Tracking order status is one of the biggest challenges your customers face, and it can affect their impression of your store. So we've made it possible for them to track orders bought with Apple Pay directly from Apple Wallet on their devices, and see all the details without going back toRead more..

How many times have you picked up a nice extra item while waiting in line at the supermarket checkout? Customers may buy your product as a gift, for an occasion, or for other reasons. Order options give them an extra reason to add paid or free extras to their cart at the last minute, toRead more..

On your journey toward regional or international expansion, offering a tailored local experience in each market is key to building trust and growing sales. Customer preferences vary from country to country, in language, currency, pricing, and even storefront design. With multi-market, youRead more..

Ever seen customers abandon their cart the moment they're asked to create an account? 🤔 Many visitors prefer to check out quickly, without extra steps or unnecessary details. That's where guest checkout comes in, giving your customers more flexibility and removing barriers to completingRead more..

How often does your store lose a sale just because a customer forgot to reorder an essential product? With repurchase reminders, repeat sales no longer depend on memory or luck. You can now choose which products can be repurchased, and set the reminder timing, discount percentage, andRead more..